Terms of service
Company Information
This website is owned and operated by NALA EVENT AND DECOR LLC
Company Name: NALA EVENT AND DECOR LLC
Address: 6868 SW 21ST ST, MIRAMAR, FL 33023, United States
Tax ID: 86-3899851
Phone: +1 6025732949
E-mail: info@nalaeventanddecor.com
Business Hours: Monday – Friday, 08:00 – 18:00 (Eastern Time)
Contact us via email – we will respond within 24 business hours.
1. Scope
These terms of use apply to all purchases of furniture and home products made on the Nalaeventanddecor online store, including chairs, tables, cabinets, and related accessories. All orders are intended for consumers in the United States.
2. Legal Basis
Customers have the right to cancel an order within 14 days of receiving the products, in accordance with U.S. consumer protection regulations.
3. Order Processing Time
Nalaeventanddecor processes orders within 1 to 3 business days after receiving the order and confirming payment. Processing time is the period between payment confirmation and shipment.
Estimated delivery: 4 to 7 business days after shipment.
4. Carriers
All orders are shipped via authorized carriers in the United States, Such as FedEx, UPS, and USPS. Tracking information will be provided via email after shipment.
5. Order Cost Components
The total order amount consists of:
Product Price: The price of each item as listed on the product page (Taxes are calculated and added at checkout).
Shipping Fee: Calculated based on the order amount and displayed at checkout.
All costs are shown in USD and clearly listed before placing an order, ensuring customers are fully aware of the total payment required.
6. 14-Day Return Policy
Customers may request a return within 14 days of receiving products. Returned items must be in new condition, free from damage or stains, and remain resellable. All accessories and packaging must be included.
7. 14-Day Exchange Policy
Customers may request an exchange within 14 days of receiving products. Exchanged items must be in new condition, and remain resellable. Return shipping costs for exchanges are covered by Nalaeventanddecor and prepaid shipping labels will be provided.
8. Return or Exchange Procedure
Customers must contact customer service by email (info@nalaeventanddecor.com) to initiate a return or exchange. Customer service will provide instructions within 24 business hours.
9. Return or Exchange Address
Items to be returned or exchanged should be shipped to:
6868 SW 21ST ST, MIRAMAR, FL 33023, United States
All return and exchange shipping costs are covered by Nalaeventanddecor and prepaid shipping labels will be provided.
10. Refund Processing Time
After receiving and verifying returned products, Nalaeventanddecor will process the refund within 2 business days using the original payment method.
11. Refund Amount
The refund covers the amount paid for the products, including product price and applicable taxes. Additional shipping costs for returns or exchanges are covered by Nalaeventanddecor and prepaid shipping labels will be provided.
12. Product Warranty
All products include a 2-year limited warranty from the delivery date. The warranty covers defects in materials or workmanship but does not cover damage resulting from improper use or handling.
13. Data Protection
Nalaeventanddecor protects customers’ personal information in accordance with U.S. data protection regulations. Customers may request access, correction, or deletion of their personal data.
14. Customer Support
For questions regarding terms of use, returns, exchanges, warranties, or other matters, customers may contact Nalaeventanddecor customer service at info@nalaeventanddecor.com. We will respond within 24 business hours to provide instructions and assistance.